Complaints included excess mileage added to a car’s odometer and thefts from cars. The advice coming from Trading Standards includes:
- Check the company websites and make sure you know who you are dealing with. Legally, companies need to provide their name and address details on websites. If contact address details are missing, be extra cautious and consider booking with a different provider.
- If the cost of the booking is more than £100, consider paying with a credit card as this will give you extra protection should things go wrong.
- Most reputable companies will complete paperwork highlighting any damage to the vehicle at the time you drop it off. Trading Standards advise customers to take pictures of all 4 sides of their vehicle when they drop it off to help avoid any disputes regarding damage to your vehicle when you return from holiday.
- The majority of meet and greet companies will have parking facilities which are relatively close to the airport. Make a note of the mileage reading on your car when you drop it off, that way you will know whether or not it has been driven further than you expected.
- Lastly, do not leave any valuables or money in your vehicle whilst you are on your travels.
West Sussex Trading Standards operates the Buy With Confidence scheme (BWC), a trade approval scheme, where all members are vetted and approved by the service. In relation to meet and greet companies, BWC means that their parking compounds have been checked and are all secure.
To find Gatwick meet and greet parking companies that hold the Buy With Confidence accreditation click on the link.
Or look for Gatwick Approved Operators.
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